Privacy Policy

Last Updated: May 22, 2026.

1. Introduction and Commitment to Privacy

Welcome to Cooks Casino (cookscasino-canada.com). We are committed to protecting the privacy and security of our Canadian players. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services. By accessing or using our platform, you acknowledge that you have read and understood this policy.

We recognize that the regulatory landscape in Canada is unique, with diverse provincial approaches. While we operate globally, we are dedicated to aligning our practices with the requirements set forth by provincial regulators, including the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO), as well as the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

To provide you with a premier gaming experience — from spinning the reels on Mega Moolah to enjoying live dealer blackjack — we must collect certain personal information. This information is categorized as follows:

A. Account Registration Information

When you create a "loonie" or "toonie" account with us, we collect information such as:

• Full name and date of birth to verify you are of legal gambling age in your jurisdiction.
• Contact details, including your email address and phone number.
• Residential address to comply with provincial regulatory requirements.

B. Financial and Transactional Information

To facilitate secure deposits and withdrawals using your preferred methods like Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, or cryptocurrency, we collect:

• Payment processing details (excluding full credit card numbers, which are managed by our secure payment partners).
• Transaction history and account balances in CAD.
• Verification documents to prevent fraud, including proof of identity and address.

C. Usage and Technical Data

To ensure our platform runs smoothly — whether you are tracking the Toronto Maple Leafs' odds or looking for that perfect "snipe" on a jackpot — we collect:

• IP address, device type, browser information, and operating system data.
• Log data regarding your interaction with our site, including game history, time spent on the platform, and betting patterns.
• Cookies and similar tracking technologies that help us personalize your experience.

3. How We Use Your Information

We use the information we collect to maintain, improve, and secure our services. Specifically:

• Account Management: To create, manage, and verify your player account.
• Regulatory Compliance: To fulfill our obligations under provincial laws, such as those governed by the AGCO or BCLC, including mandatory identity and age verification.
• Transaction Processing: To ensure your deposits and withdrawals (via Interac e-Transfer or other methods) are credited correctly in CAD.
• Security and Fraud Prevention: To monitor for suspicious activity, prevent money laundering, and ensure the integrity of our games.
• Personalization: To tailor our offerings — like hockey-themed slots or exclusive match bonuses — to your preferences.
• Communication: To send you important updates regarding your account, bonus terms, or responsible gambling resources. In Ontario, we strictly adhere to opt-in rules for bonuses, ensuring no promotions are applied without your explicit consent.

4. Legal Basis and Data Protection Laws

Our data processing activities are governed by the following frameworks:

• PIPEDA (Personal Information Protection and Electronic Documents Act): As a Canadian-facing platform, we adhere to PIPEDA’s principles of accountability, consent, limiting collection, and openness.
• Provincial Privacy Laws: We respect privacy legislation in provinces with substantially similar laws, such as Alberta’s PIPA, British Columbia’s PIPA, and Quebec’s Act Respecting the Protection of Personal Information in the Private Sector.
• GDPR (General Data Protection Regulation): While we are a Canadian-focused platform, we maintain high standards of data protection that mirror many GDPR requirements, such as the right to access, rectify, and erase your personal information.

5. Sharing and Disclosure of Information

We do not sell your personal information. We only share it with third parties under the following circumstances:

• Service Providers: We share data with trusted partners who assist us in operating our business, such as payment processors (Interac, iDebit), identity verification services, and customer support providers. These partners are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law or if we believe such action is necessary to comply with a judicial proceeding, court order, or legal process served on our platform, or to protect the rights, property, or safety of Cooks Casino, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the purchaser’s commitment to privacy.

6. Responsible Gambling and Data Safety

We are dedicated to fostering a safe environment. We provide data insights that help you track your play. If you ever feel that your "dangles" are failing and gambling is no longer fun, we strongly encourage you to reach out to professional support organizations.

We support and provide data to assist these organizations:

• ConnexOntario: 1-866-531-2600.
• Problem Gambling Helpline: 1-888-230-3506.
• iGaming Ontario: Information regarding responsible gaming and self-exclusion can be found through your account settings or at their official portals.

Your gaming data, including self-exclusion status, is kept strictly confidential and shared only with relevant provincial regulatory bodies where required by law.

7. Data Retention and Security

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by legal, accounting, or reporting requirements. Once your information is no longer needed, it is securely deleted or anonymized.

Security Measures

We employ industry-standard security protocols to protect your data, including:

• Encryption: All data transmitted between your device and our servers is protected using Secure Socket Layer (SSL) encryption.
• Access Control: Access to your personal data is restricted to employees and contractors who require it to perform their jobs.
• Regular Audits: We conduct regular internal and external security audits to identify and mitigate potential vulnerabilities.

Despite these precautions, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Your Privacy Rights

Depending on your province of residence, you have certain rights regarding your personal information:

1. Right to Access: You have the right to request a copy of the personal information we hold about you.
2. Right to Rectification: You have the right to correct any inaccurate or incomplete information.
3. Right to Erasure: In certain circumstances, you may request that we delete your personal information.
4. Right to Restrict or Object: You may request that we limit or stop the processing of your data under specific conditions.
5. Right to Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact our support team at [email protected]. We will respond to your request within the timeframes stipulated by provincial law.

9. Cookies and Tracking Technologies

We use cookies to improve your experience on cookscasino-canada.com. Cookies are small text files placed on your device. They allow us to:

• Remember your login details and language preferences (English or French for our Quebec players).
• Analyze site traffic to ensure the platform remains stable during high-demand periods, such as NHL playoff nights.
• Display relevant content based on your gaming interests.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain games or site features.

10. International Transfers

As an international operator with Canadian-facing services, some of your information may be processed or stored in jurisdictions outside of Canada. We ensure that any international transfer of your personal information is protected by appropriate safeguards, such as standard contractual clauses, to maintain the level of protection required by Canadian law.

11. Children’s Privacy

Our services are strictly intended for individuals who have reached the age of majority in their respective provinces (typically.